Shipping policy

Shipping Policy

Thank you for shopping with The Girls Shop.

Please read our shipping information carefully before placing your order.

Order Processing

Orders are processed and prepared for dispatch as quickly as possible.

Processing times may vary during busy periods, sales, launches, public holidays or other high-volume periods.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Australian Shipping

We currently offer free standard shipping within Australia.

Estimated delivery times begin from the date your order is dispatched, not from the date the order is placed.

Delivery timeframes are estimates only and may vary depending on your location and the delivery provider.

Delivery Delays

Once an order has been handed over to the shipping carrier, delivery times are outside of our direct control.

Delays may occasionally occur due to circumstances such as:

High parcel volumes
Public holidays
Severe weather
Courier or postal delays
Incorrect or incomplete delivery details

The Girls Shop is not responsible for delays caused by the delivery provider after an order has been dispatched.

Tracking

Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please ensure your email address is entered correctly when placing your order.

Incorrect Shipping Address

Customers are responsible for ensuring that all delivery information provided at checkout is correct.

If you notice an error in your shipping address, please contact us at contact@girlsshop.com.au as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

Lost or Missing Parcels

If your tracking shows an unusual delay or you believe your parcel may be lost, please contact us and we will assist you with the appropriate next steps.

We may need to lodge an enquiry with the shipping carrier before determining the outcome.

Delivered Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please check around the delivery location and with other members of your household before contacting us.

We may also ask you to contact the delivery provider or assist with a delivery enquiry.

International Shipping

International shipping availability, rates and estimated delivery times will be displayed at checkout where applicable.

International customers are responsible for any customs duties, import taxes or other charges that may be imposed by their country, unless otherwise stated.

The Girls Shop is not responsible for customs delays or additional charges imposed by local authorities.