Refund policy

Return & Refund Policy

At The Girls Shop, we want you to be happy with your purchase. We offer a 14-day return policy for eligible items.

14-Day Returns

If you change your mind or are not happy with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn and in its original condition
Have all original tags and packaging attached
Show no signs of use, wear, damage or alteration

To request a return, please contact us at contact@girlsshop.com.au within 14 days of receiving your order.

Please include your order number and the item you would like to return.

Return Shipping

Customers are responsible for the cost of return postage for change-of-mind returns.

We recommend using a tracked shipping service, as The Girls Shop is not responsible for return parcels that are lost or damaged in transit.

Original shipping charges, if applicable, are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method used when placing the order.

Please allow several business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us at contact@girlsshop.com.au with your order number and clear photos or videos showing the issue.

Your rights relating to faulty or defective products are protected under the Australian Consumer Law and are separate from our 14-day change-of-mind return policy.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.